Ordering & delivery questions.
Most of these get answered on the phone in 30 seconds. Saved you the call. If we missed yours, just dial (845) 628-4201.
New customers
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How do I become a customer?
Fill out the new account form on the Become a Customer page, or call (845) 628-4201. We call back same business day to set up your pricing, delivery day, and first order.
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Where do restaurants buy meat?
Two places: broadline distributors — the giant catalog trucks — or a specialized purveyor like us. A purveyor cuts closer to order, sources to spec, and answers the phone when something runs short. Castle has supplied kitchens across Westchester, Putnam & Dutchess since 1979: beef, pork, poultry, and eleven more categories on one truck.
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Do you have a minimum order?
No. One case is fine. We deliver to small delis the same way we deliver to country clubs.
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Do I need a business license?
Only for a wholesale account. Restaurants, delis, schools, caterers, country clubs, and institutions order on a licensed wholesale account — that's most of what we do. Home cooks don't need anything: walk in to the counter or call and order by the pound. No license, no account.
Delivery
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Where do you deliver?
Westchester, Putnam & Dutchess counties, NY — that's the route, Monday through Friday. It grows a little every season, so if you're just outside it, call (845) 628-4201 and we'll tell you straight whether we can reach you. See our Service Area page for the map.
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When do trucks roll?
Monday through Friday, starting at 6 AM. Most deliveries land between 7 AM and 11 AM.
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How late can I order?
For next-day delivery, place your order by 4 PM the day before. Same-day requests usually need a morning call — we fit them in when the route allows.
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Do you deliver on weekends?
No. Castle runs Monday through Friday only. Saturday or Sunday rush orders should be placed by Friday.
Ordering & billing
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How do I place an order?
By phone. Call (845) 628-4201 and talk to your account rep. Many of our customers also text or email regular orders.
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How does wholesale meat pricing work?
Meat is a market — prices move week to week, which is why you won't see numbers printed on our menu. When you open an account we set up your pricing, and your rep quotes the current market on whatever you order. Call (845) 628-4201 for this week's quote on any item.
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Do you offer credit terms?
Yes — most accounts run on net-15 or net-30 terms after the first delivery. Your rep will set this up during onboarding.
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What happens if a product is out of stock?
Your driver or rep calls before the truck rolls. We'll suggest a sub or skip the line — your call.
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How do I handle a recall?
We notify you the same hour we hear it from the source. Affected product gets pulled and credited automatically.
Catering & special orders
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Do you supply caterers?
Yes — we supply event kitchens and caterers across the region with bulk product, paper goods, and last-mile coordination. See our Services page.
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Can you handle a one-off large order?
Yes. Call ahead — bigger orders need 48–72 hours for sourcing depending on the items.
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Do you carry organic / specialty product?
We can source most things. Call your rep — if it's in the regional supply, we can get it.
Still have a question?
Easiest answer: pick up the phone. We've been doing this for 47 years.